The revised request asked that the help be provided for just 90 days.Īs of Aug. Bowser had initially asked for an open-ended deployment of 150 National Guard members per day as well as a “suitable federal location” for a mass housing and processing center, mentioning the D.C. request earlier this month, and Mayor Muriel Bowser had said she would send an amended, “more specific” proposal. The letter said the department also is concerned about putting uniformed military members in direct contact with migrants to provide food, sanitation or other support, saying the troops have no real experience or training for that mission.ĭefense Secretary Lloyd Austin rejected a similar D.C. National Guard would be inappropriate and would hurt the overall readiness of the troops, forcing some to cancel or disrupt military training. The agency said the feedback could be used to develop future policy guidance and other initiatives related to consumers' right to get information about their bank accounts.WASHINGTON – The Pentagon on Monday once again denied a request from the District of Columbia seeking National Guard assistance in dealing with thousands of migrants being bused to the city from Texas and Arizona.Īccording to a copy of a letter to the city reviewed by The Associated Press, the Defense Department said use of the D.C.
Monday was the final day to submit comments to the CFPB. Since 2009, however, the number of branches has declined by 12.4%, the same FDIC data shows. showing the number of bank branches in the United States increased by about 40% between 19. They cited data from the Federal Deposit Insurance Corp. The trade groups also hit back on the idea that industry consolidation is undermining customer service. The multitude of ways customers can access banking services and receive assistance with those services is a hallmark, not a detriment, of the U.S. "Banks serve customers where they are and at the times when customers want to access banking services. "The CFPB is misguided in suggesting that superior customer service can be provided only through live interactions with a bank representative," the groups wrote. The industry groups cited an American Bankers Association survey from October 2021, in which 97% of consumers ranked the service they received from their bank as "excellent," "very good" or "good." They also pointed to an American Bankers Association/Morning Consult survey in February that showed nine out of 10 Americans with a bank account reported being "very satisfied" or "satisfied" with their primary bank. They also challenged the notion that high-quality relationship banking is only possible face to face and not through online and digital channels. The banking groups argued that the CFPB doesn't have the authority to regulate customer service or relationship banking, and that doing so would exceed the CFPB's official duties as determined by Congress. The consumer bureau wanted to know how long a customer typically waits on hold to reach a bank's customer service, how often calls are dropped or disconnected, if automated systems are helpful and how customer service representatives are evaluated and compensated by banks. In its request, which was published on June 14, the CFPB wrote that "many large financial institutions are increasingly shifting toward algorithmic banking and away from relationship banking," and described the agency's request for information as "part of a broader effort to restore relationship banking in an era of consolidation and digitization." The industry feedback comes more than two months after the CFPB first sought public input about the responsiveness of banks and credit unions with more than $10 billion of assets. "We disagree with the assertions outlined in the joint letter and we hope that industry will work constructively with the CFPB to restore real relationship banking and competition to the financial services sector," a CFPB spokesperson said Monday afternoon in an email.
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